The Relief Bridge Foundation, Inc. (“we,” “us,” or “our”) is a non-profit corporation registered in the State of Wyoming. Because our organization is dedicated to deploying resources rapidly for global disaster relief and humanitarian aid, we rely on financial contributions to fund immediate on-the-ground operations.

In accordance with United States federal and state laws governing charitable contributions, donations are considered irrevocable and completed voluntary gifts. Therefore, all donations made to The Relief Bridge Foundation, Inc. through our website, social media interfaces, or third-party payment gateways are final and non-refundable.

1. Exceptional Circumstances for Refund Requests

While we maintain a strict no-refund policy to protect our programmatic commitments, we recognize that exceptional technical errors or human mistakes can occur. We will review written requests for refunds on a case-by-case basis strictly under the following conditions:

• Technical Duplication: If a technical glitch in our payment interface causes a single intended transaction to be processed multiple times (duplicate billing).
• Unauthorized Fraudulent Activity: If a donation was made fraudulently using a stolen or compromised credit card, provided that the cardholder reports the fraud to their financial institution and contacts us immediately.
• Data Entry Error: If a donor makes an obvious typographical error regarding the intended amount (e.g., accidentally entering $1,000.00 instead of $10.00) and contacts us within fourteen (14) calendar days of the transaction.

2. Timeline and Submission Process

To be considered for an exceptional refund, the donor must submit a formal request via email to legal@reliefbridgefoundation.com within fourteen (14) calendar days from the date the transaction was processed.

Your refund request email must include:

• The donor’s full name and billing address.
• The date and exact time of the transaction.
• The exact donation amount.
• The last four digits of the payment card used.
• A detailed explanation of the exceptional circumstance or error.

3. Review, Approval, and Processing

• Authorization: All refund requests are subject to internal review and must be approved by our Compliance Department. We reserve the ultimate right to deny any refund request that does not meet the criteria outlined above.
• Original Payment Method: If a refund is approved, it will be issued exclusively back to the original credit card, debit card, or financial account used to make the donation. We will not issue refunds via cash, check, or wire transfer to alternative accounts under any circumstances to prevent money laundering and fraud.
• Processing Time: Approved refunds typically take between five (5) to ten (10) business days to appear on your statement, depending on your financial institution and the third-party payment processor (Stripe, PayPal, etc.).
• Tax Receipts: In the event a refund is issued, any preliminary donation receipt or tax acknowledgment previously provided to the donor for that specific transaction shall be automatically considered null and void.

4. Financial Institutions and Chargebacks

We utilize secure, certified third-party payment networks to process financial contributions. Before initiating a dispute or chargeback with your credit card company or bank, we strongly encourage donors to contact our Compliance Department directly at legal@reliefbridgefoundation.com to resolve any billing errors. Unjustified chargebacks damage our ability to deliver humanitarian aid and may result in the permanent suspension of your donor account.

5. Contact Us

If you have any questions or require assistance regarding a financial transaction, please contact us at:

The Relief Bridge Foundation, Inc. 30 N Gould St, Sheridan, WY 82801 Email: legal@reliefbridgefoundation.com